Agentic AI for IT Process Automation & Self-Service

Enterprises are moving beyond passive chatbots toward agentic AI—systems that plan, invoke tools, orchestrate

workflows, and escalate with policy-aware guardrails. For IT organizations, this shift unlocks durable automation

across incident, request, and change processes while preserving auditability and least-privilege execution.

This whitepaper describes Datalyrix’s approach to customer agentic AI for IT process automation and self-service